Customer service representative with experience Tiempo completo Trabajo

We are currently seeking a friendly Customer Service Representative with experience in the call center (sales) area. The ideal candidate will have good diction, a service-oriented attitude, and the ability to attract new business opportunities.

Job Specifications:

a) General:
- Previous experience in marketing, sales, or commerce.
- Preferred experience in a call center setting.
- Excellent communication skills, both verbal and written.
- Ability to work flexible schedules.
- Basic mathematical skills.
- Strong customer service skills.
- Advanced mastery of Excel.

b) Skills & Abilities:
- Minimum 2 years of experience in the customer service field.
- Proficiency in Microsoft Office suite.
- Excellent communication skills in English, both verbal and written.
- Knowledge and experience using various social media platforms.
- Familiarity with online marketing strategies and channels.
- Complete understanding of the company's products, policies, and services.
- Strong problem-solving and customer service skills.
- Analytical, efficient, and detail-oriented.
- Emotional intelligence.
- Ability to handle tense situations with clients.
- Bilingual in English/Spanish (knowledge of German